Terms of service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and Candles By Twice, a wholly owned subsidiary of KB2 Designs Inc. (“Company,” “we,” “us,” or “our”). By accessing, browsing, or making a purchase on candlesbytwice.com (“Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must refrain from using the Website and our services.

1. Ownership and Corporate Structure

Candles By Twice is a legally recognized subsidiary of KB2 Designs Inc., which retains full ownership and control over all operational, financial, and intellectual property rights associated with Candles By Twice. All business transactions conducted under Candles By Twice are subject to the oversight and governance of KB2 Designs Inc.

2. Products and Services

Candles By Twice offers handcrafted candles, wax melts, and related products for retail and wholesale purchase through its Website and third-party wholesale platforms such as Flaire.

We reserve the right to modify, discontinue, or update any product or service at our sole discretion without prior notice. While we endeavor to provide accurate product descriptions, we do not warrant that product details, including color, fragrance, or texture, will be error-free or precisely as depicted on the Website.

3. Orders, Payment, and Pricing

a. Pricing – All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice.

b. Payment Methods – We accept payments through authorized third-party payment processors. By making a purchase, you authorize us and our payment processor to charge your designated payment method for the full purchase amount, including applicable taxes and shipping fees.

c. Order Acceptance – We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases of suspected fraud, pricing errors, or stock unavailability.

4. Shipping and Delivery

a. Processing Time – Orders typically ship within 3-5 business days. Processing times for wholesale or custom orders may vary.

b. Shipping Liability – Once an order has been shipped, ownership and risk of loss transfer to the Customer. We are not responsible for delays, lost shipments, or errors caused by third-party carriers.

c. Customer Responsibility – Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the Customer.

5. Returns, Exchanges, and Refunds

a. Final Sale Policy – Due to the nature of our products, all sales are final. We do not accept returns, issue refunds, or offer exchanges.

b. Damaged Products – If an order arrives damaged, the Customer must contact us at support@candlesbytwice.com within 48 hours of delivery, providing photographic evidence. Replacements will be issued at our discretion.

c. Non-Returnable Items – Variations in candle texture, scent strength, or minor cosmetic imperfections do not qualify as defects and will not be eligible for returns or replacements.

6. Wholesale and Bulk Orders

a. Wholesale Availability – We offer wholesale pricing through Flaire and direct wholesale agreements.

b. Minimum Order Quantities – Wholesale orders are subject to minimum order quantities and custom pricing terms.

c. Lead Times – Processing and shipping times for bulk and private-label orders vary and will be communicated at the time of purchase.

7. Intellectual Property Rights

a. Ownership – All content, including product images, descriptions, logos, and branding, is the exclusive property of Candles By Twice and KB2 Designs Inc. Unauthorized reproduction, distribution, or modification is strictly prohibited.

b. Trademarks – Candles By Twice and related brand identifiers are registered or unregistered trademarks owned by KB2 Designs Inc. Unauthorized use of these marks may result in legal action.

8. Limitation of Liability

a. Product Use Risks – Candles By Twice is not liable for injuries, property damage, or any adverse reactions resulting from the use or misuse of our candles and any other products. Customers are responsible for following safety guidelines, including proper candle burning procedures.

b. No Warranty – Products are provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

c. Indirect Damages – Under no circumstances shall Candles By Twice, KB2 Designs Inc., or its affiliates be liable for incidental, indirect, punitive, or consequential damages arising from the use of our products or Website.

9. Privacy and Data Protection

a. Personal Information – We collect and process personal information in accordance with our Privacy Policy.

b. Third-Party Processors – Payment transactions are securely handled by third-party payment processors. We do not store sensitive payment information.

c. Marketing Communications – By providing your email, you consent to receive marketing communications from us. You may opt out at any time.

10. Dispute Resolution

a. Governing Law – These Terms shall be governed and construed under the laws of the State of California, without regard to its conflict of law principles.

b. Arbitration Agreement – Any disputes arising from these Terms shall be resolved exclusively through binding arbitration in California, rather than in court, except where prohibited by law.

11. Modifications to Terms

Candles By Twice reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to the Website. Continued use of the Website or purchase of products after changes constitutes acceptance of the revised Terms.

12. Contact Information

For any inquiries regarding these Terms, please contact:

Candles By Twice

Email: support@candlesbytwice.com

Website: candlesbytwice.com