Shipping policy

This Shipping Policy outlines the shipping procedures and delivery expectations for purchases made through candlesbytwice.com (“Website”). By placing an order, you agree to the terms outlined below.

1. Processing & Handling Times

a. Standard Orders – Orders are typically processed and shipped within 3-5 business days from the date of purchase.

b. Wholesale & Bulk Orders – Processing times vary depending on order size and customization requirements. Lead times will be communicated at the time of purchase.

c. Peak Seasons & Holidays – Processing times may be extended during high-volume periods.

Orders are processed Monday through Friday, excluding holidays. Orders placed after 2:00 PM PST may be processed the next business day.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Carrier
Standard Shipping	5-7 business days	USPS, UPS
Expedited Shipping	2-3 business days	UPS, USPS
Overnight Shipping	1 business day	UPS

Delivery times are estimates and do not include order processing time. We are not responsible for carrier delays due to weather, holidays, or other unforeseen circumstances.

3. Shipping Rates & Costs

a. Domestic Shipping (USA) – Shipping rates are calculated at checkout based on package weight and destination.

b. Free Shipping – We may offer free shipping promotions. Eligibility will be clearly stated on the Website.

c. Expedited & Overnight Shipping – Available at an additional cost. Rates will be provided at checkout.

4. International Shipping

a. Availability – International shipping is available upon request. Please contact us at support@candlesbytwice.com for shipping rates and delivery estimates.

b. Customs, Duties & Taxes – International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the sole responsibility of the customer.

c. Shipping Times – Delivery times for international orders vary based on destination and customs processing.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and link to track your package.

It may take 24 hours for tracking updates to appear.

6. Lost, Stolen, or Delayed Shipments

a. Lost or Stolen Packages – We are not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier. If your package is missing, please contact the shipping carrier directly.

b. Carrier Delays – We are not liable for delays caused by shipping carriers, weather, or other factors beyond our control.

c. Undeliverable Packages – If a package is returned due to an incorrect address, customers are responsible for reshipping fees.

7. Address Changes & Order Modifications

a. Address Changes – Once an order is placed, address changes are not guaranteed. Contact us immediately at support@candlesbytwice.com if an address needs to be updated.

b. Order Modifications – We cannot guarantee changes or cancellations after an order has been processed.

8. Damaged Shipments

If your order arrives damaged, please email support@candlesbytwice.com within 48 hours of delivery, including:

• Order number

• Photos of damaged product and packaging

• Description of the issue

We will review and may offer a replacement or refund at our discretion.

9. Contact Information

For shipping inquiries, please contact:

Candles By Twice
Email: support@candlesbytwice.com
Website: candlesbytwice.com