Promotions & Gift Card Policy

This Promotions & Gift Card Policy (“Policy”) applies to all promotional discounts, special offers, sales, and gift cards offered by Candles By Twice (“Company,” “we,” “us,” or “our”). By participating in our promotions or purchasing a gift card, you agree to the terms outlined below.

1. Promotional Discounts & Offers
a. General Terms – All promotions, discounts, and special offers are subject to availability and may be modified or discontinued at any time without prior notice.
b. One-Time Use – Promotional codes and discounts are generally limited to one use per customer, unless otherwise stated.
c. Non-Transferable & No Cash Value – Discounts and promotional codes cannot be transferred, redeemed for cash, or applied to previous purchases.
d. Restrictions – Some promotions may exclude certain products, collections, or order types (e.g., wholesale or bulk orders). Any exclusions will be stated in the promotion details.
e. Expiration Dates – Promotions and discount codes have expiration dates that will be listed at the time of offer. Expired promotions cannot be honored.
f. Stacking Discounts – Unless explicitly stated, promotional offers cannot be combined with other discounts or promotions.

2. Pricing Variations at Local Shows & Pop-Ups
Candles By Twice participates in local shows, pop-ups, and in-person events where special pricing, discounts, or promotions may be offered.
a. Local Event Discounts – Prices at local events may differ from online pricing due to event-specific discounts, exclusive promotions, or in-person incentives. These discounts are available only at the event location and cannot be applied to online purchases.
b. No Price Matching – Online prices do not reflect event-based discounts, and we do not offer price matching between online and in-person sales.
c. Limited Availability – Promotional pricing at pop-ups or local shows is available only while supplies last and may vary by location.

3. Gift Card Terms & Conditions
a. Purchase & Redemption – Candles By Twice gift cards are available for purchase online and can only be used on candlesbytwice.com.
b. Non-Refundable & Non-Transferable – Gift cards cannot be returned, exchanged for cash, or transferred to another individual.
c. Expiration – Unless prohibited by law, gift cards do not expire.
d. Lost or Stolen Cards – We are not responsible for lost, stolen, or unauthorized use of gift cards. Customers should treat them as cash.
e. Restrictions – Gift cards cannot be used to purchase other gift cards or to pay for shipping costs.

4. Modifications & Cancellations
We reserve the right to:
• Modify or discontinue any promotional offer at any time.
• Cancel or refuse the use of any promotion, discount, or gift card if fraudulent activity is suspected.

5. Contact Information
For questions regarding promotions or gift cards, please contact:
Candles By Twice
Email: support@candlesbytwice.com
Website: candlesbytwice.com